Retention Rate Calculator

Customer Retention Rate Calculator

A customer retention rate calculator helps businesses understand how well they are keeping their existing customers over a specific period. A high retention rate indicates customer loyalty and satisfaction, which is often more cost-effective than acquiring new customers.

Your Retention Rate:

.calculator-wrapper { font-family: sans-serif; max-width: 600px; margin: 20px auto; padding: 20px; border: 1px solid #ddd; border-radius: 8px; box-shadow: 0 2px 5px rgba(0,0,0,0.1); } .calculator-form { margin-bottom: 20px; } .calculator-form h2 { margin-top: 0; color: #333; } .calculator-form p { color: #555; line-height: 1.6; } .form-group { margin-bottom: 15px; } .form-group label { display: block; margin-bottom: 5px; font-weight: bold; color: #444; } .form-group input[type="number"] { width: 100%; padding: 10px; border: 1px solid #ccc; border-radius: 4px; box-sizing: border-box; } button { background-color: #007bff; color: white; padding: 10px 15px; border: none; border-radius: 4px; cursor: pointer; font-size: 16px; transition: background-color 0.3s ease; } button:hover { background-color: #0056b3; } .calculator-result h3 { color: #333; } .result-value { font-size: 24px; font-weight: bold; color: #28a745; margin-top: 10px; } .explanation { font-size: 14px; color: #666; margin-top: 10px; line-height: 1.5; } function calculateRetentionRate() { var startCustomers = parseFloat(document.getElementById("customersAtStart").value); var endCustomers = parseFloat(document.getElementById("customersAtEnd").value); var newCustomers = parseFloat(document.getElementById("newCustomers").value); var resultElement = document.getElementById("retentionRateResult"); var explanationElement = document.getElementById("retentionRateExplanation"); if (isNaN(startCustomers) || isNaN(endCustomers) || isNaN(newCustomers) || startCustomers < 0 || endCustomers < 0 || newCustomers < 0) { resultElement.textContent = "Invalid input. Please enter non-negative numbers."; explanationElement.textContent = ""; return; } if (startCustomers === 0) { resultElement.textContent = "N/A"; explanationElement.textContent = "Cannot calculate retention rate when there are no customers at the start of the period."; return; } // Formula: Retention Rate = ((Customers at End – New Customers) / Customers at Start) * 100 var retainedCustomers = endCustomers – newCustomers; var retentionRate = (retainedCustomers / startCustomers) * 100; if (isNaN(retentionRate)) { resultElement.textContent = "Error"; explanationElement.textContent = "An error occurred during calculation. Please check your inputs."; return; } resultElement.textContent = retentionRate.toFixed(2) + "%"; var explanation = "The customer retention rate measures the percentage of existing customers who remained with your business over a specific period. "; explanation += "A higher percentage indicates stronger customer loyalty and satisfaction. "; explanation += "The formula used is: ((Customers at End – New Customers) / Customers at Start) * 100."; explanationElement.textContent = explanation; }

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