.src-container {
background: #ffffff;
border: 1px solid #e0e0e0;
border-radius: 8px;
padding: 30px;
box-shadow: 0 4px 6px rgba(0,0,0,0.05);
margin-bottom: 40px;
}
.src-header {
text-align: center;
margin-bottom: 25px;
color: #2c3e50;
}
.src-input-group {
margin-bottom: 20px;
}
.src-label {
display: block;
margin-bottom: 8px;
font-weight: 600;
color: #4a5568;
}
.src-input {
width: 100%;
padding: 12px;
border: 1px solid #cbd5e0;
border-radius: 6px;
font-size: 16px;
box-sizing: border-box;
transition: border-color 0.2s;
}
.src-input:focus {
border-color: #3182ce;
outline: none;
}
.src-btn {
width: 100%;
background-color: #3182ce;
color: white;
padding: 14px;
border: none;
border-radius: 6px;
font-size: 16px;
font-weight: bold;
cursor: pointer;
transition: background-color 0.2s;
}
.src-btn:hover {
background-color: #2c5282;
}
.src-result {
margin-top: 25px;
padding: 20px;
background-color: #f7fafc;
border-radius: 6px;
border-left: 5px solid #3182ce;
display: none;
}
.src-result-row {
display: flex;
justify-content: space-between;
margin-bottom: 10px;
padding-bottom: 10px;
border-bottom: 1px solid #e2e8f0;
}
.src-result-row:last-child {
border-bottom: none;
margin-bottom: 0;
padding-bottom: 0;
}
.src-value {
font-weight: bold;
font-size: 18px;
color: #2d3748;
}
.src-highlight {
color: #2b6cb0;
font-size: 24px;
}
.src-error {
color: #e53e3e;
font-size: 14px;
margin-top: 5px;
display: none;
}
function calculateShowRate() {
var scheduledInput = document.getElementById('totalScheduled');
var attendedInput = document.getElementById('totalAttended');
var errorDiv = document.getElementById('srcError');
var resultDiv = document.getElementById('srcResult');
var scheduled = parseFloat(scheduledInput.value);
var attended = parseFloat(attendedInput.value);
// Validation logic
if (isNaN(scheduled) || isNaN(attended) || scheduled < 0 || attended scheduled) {
errorDiv.style.display = 'block';
errorDiv.innerText = "Total Attended cannot be higher than Total Scheduled.";
resultDiv.style.display = 'none';
return;
}
if (scheduled === 0) {
errorDiv.style.display = 'block';
errorDiv.innerText = "Total Scheduled must be greater than zero.";
resultDiv.style.display = 'none';
return;
}
// Calculations
errorDiv.style.display = 'none';
var showRate = (attended / scheduled) * 100;
var noShowRate = 100 – showRate;
var noShows = scheduled – attended;
// Output
document.getElementById('showRateResult').innerText = showRate.toFixed(2) + '%';
document.getElementById('noShowRateResult').innerText = noShowRate.toFixed(2) + '%';
document.getElementById('absoluteNoShows').innerText = noShows;
resultDiv.style.display = 'block';
}
Show Rate Calculator
Please enter valid positive numbers. Attendees cannot exceed scheduled items.
Show Rate:
0%
No-Show Rate:
0%
Absences (No-Shows):
0
Understanding Your Show Rate
Whether you are managing a sales team, organizing a webinar, or running a medical practice, your Show Rate is one of the most critical Key Performance Indicators (KPIs) for operational efficiency. It measures the percentage of people who actually attend a scheduled appointment or event versus the total number of people who registered or booked.
How to Calculate Show Rate
The formula for calculating your show rate is straightforward:
Show Rate % = (Total Attendees ÷ Total Scheduled) × 100
For example, if you have 50 appointments booked for the week and 40 people actually show up:
- Calculation: (40 ÷ 50) × 100 = 80%
- Your Show Rate is 80%.
- Consequently, your No-Show Rate is 20%.
Why This Metric Matters
A low show rate can be a silent revenue killer. Here is why monitoring this metric is essential:
- Resource Allocation: Staff time is wasted when appointments do not show up. In a medical or service context, this is unrecoverable time.
- Revenue Forecasting: If your sales team books 100 demos but your show rate is only 50%, your revenue projections need to be adjusted downward significantly.
- Lead Quality: A consistently low show rate may indicate that your lead qualification process is weak or that prospects are not truly interested.
Strategies to Improve Attendance
Once you use the Show Rate Calculator above to establish your baseline, consider these strategies to improve your numbers:
- Automated Reminders: Send SMS and email reminders 24 hours and 1 hour before the scheduled time.
- Calendar Invites: Ensure every booking automatically sends a calendar invitation (Google, Outlook) to the attendee.
- Pre-Meeting Value: Send an agenda or a valuable resource (like a PDF guide) prior to the meeting to build anticipation.
- Rescheduling Ease: Make it incredibly easy for people to reschedule rather than simply not showing up.
Industry Benchmarks
While benchmarks vary by industry, here are some general targets:
- B2B Sales Calls: 80% or higher is excellent.
- Webinars: 30-40% is considered standard for free webinars.
- Medical Appointments: 90-95% is the target for efficient practices.
Use the calculator above regularly to track your improvements over time.